Last updated: August 8, 2026
Refund & Cancellation Policy
At Rigby Host, we strive to provide reliable GDPS hosting solutions. This Refund and Cancellation Policy outlines your rights and our obligations regarding refunds and subscription cancellations.
1. 14-Day Money-Back Guarantee
- We offer a 14-day money-back guarantee for all initial paid subscription purchases.
- If you are not completely satisfied with our service within the first 14 days of purchase, you are eligible for a full refund.
- To qualify for a 14-day refund, your account must not have violated our Terms of Service.
2. Subscription Cancellations
- You may cancel your recurring subscription at any time through your account dashboard or by contacting support.
- Upon cancellation, your subscription will remain active until the end of your current paid billing period.
- Cancelling a subscription prevents future recurring charges. You will not be billed for subsequent billing cycles.
3. Refund Eligibility & Conditions
- Eligible for refund: Unresolvable service outages attributable to Rigby Host, duplicate transactions, or requests within the 14-day window.
- Ineligible for refund: Accounts suspended or terminated due to Terms of Service violations (e.g., malware, abuse, illegal content).
- Ineligible for refund: Renewal charges made after the initial 14-day period unless a documented prolonged service outage occurred.
4. How to Request a Refund
- To request a refund, please email billing@rigbyhost.com or support@rigbyhost.com with your account details and transaction ID.
- You may also open a billing ticket in our official Telegram support server.
- Our support team will review your request and respond within 24–48 hours.
5. Refund Processing & Timelines
- Approved refunds will be credited back to the original payment method used during checkout (via Paddle or payment processor).
- Refunds typically take 5 to 10 business days to appear on your bank or card statement, depending on your financial institution.
